DoveHillCottage is taking a short break
Reviews
This store has been opened partly because I have just moved and (sadly) need to clear out a lot of my old craft supplies, and because I believe craft supplies should be more affordable.
Accepted payment methods
Returns & exchanges
Payment
Shipping
Postage & Packaging within the UK is £2.15.
(1st Class Recorded Signed For)
Postage & Packaging outside the UK is sent 1st Class via Airmail. Prices are as follows:
EU Countries: £2.50
Non-EU: £2.99
All Other Countries: £2.99
Please note:
I cannot be held responsible for delays in delivery once the package has been passed to the Royal Mail or for delays in delivery due to circumstances out of my control, such as postal strikes or the Christmas holiday period when delivery is always slower. Should an exceptional event occur I will inform you of this at the time of purchase or as near to it as possible.
PLEASE NOTE I AM BASED IN THE UK AND SHIPPING OVERSEAS CAN TAKE TIME TO ARRIVE. Shipping outside of the UK may take longer, up to as much as 6 weeks though it should be noted that this is not the norm - it can be incredibly quick - 2-3 working days to the rest of Europe and 3-7 working days to the US/Australia/New Zealand/Japan etc.
Please note that for overseas shipping I cannot be held responsible for packages lost in transit once packages have been passed to the Royal Mail as insurance is not available on standard shipping. However if there is a problem at any stage please do contact me and I will endeavour to rectify the problem to your satisfaction as soon as I possibly can.
I reserve the right to amend this, at my discretion, at any stage to an upgrade of recorded/special delivery (trackable) for UK orders or Airsure/International Signed For (trackable) for non UK orders at no additional expense to the customer but this will only apply on orders of a significant value e.g. over £20.00 GBP ex shipping in the UK and over £50.00 GBP to outside of the UK and this is only a guide not a given.
Please note that orders placed outside of the EU may be liable for customs duty/import taxes on delivery, this is entirely out of my control as are any delays in delivery due to customs interventions. Payment of such customs amounts are the responsibility of the person the package is addressed to.
Postal address - orders will be sent to the ship to address indicated on your Etsy order. Please ensure that this is your correct address and if there is a significant difference to your PayPal address that you contact me to confirm the correct and full postal address. I cannot be held responsible for undelivered packages due to discrepancies in Etsy to PayPal delivery addresses. Please note that your delivery, i.e. PayPal address, really should always be your Etsy address for security reasons - if it isn't please contact me.
Additional policies and FAQs
All of my art & craft work can be viewed at www.janecooney.net.